Last updated: October 15, 2026 (version 2026.10.15). These terms govern your use of CriteriaIQ products and services operated by Cavan Ventures, LLC. Criteria Analyzer and CriteriaIQ RCM are copyright © 2026 Cavan Ventures, LLC. All rights reserved. The software is licensed, not sold.
By accessing or using CriteriaIQ, you agree to be bound by these Terms of Service, our Privacy Policy and, where it applies, our Business Associate Agreement. If you do not agree, you may not use our services. These terms constitute a legally binding agreement between you and Cavan Ventures, LLC, a Florida limited liability company ("Cavan Ventures," "we," "us"). If you accept these terms on behalf of an organization, you confirm that you have authority to bind that organization, and "you" includes that organization and every user it authorizes. We keep a record of the date, time and version of these terms each account accepts.
CriteriaIQ provides AI powered medical necessity analysis and revenue cycle tools for behavioral health providers. CriteriaIQ includes two separate products: the Criteria Analyzer (including the CriteriaIQ Chrome Extension) and the CriteriaIQ RCM platform (together with all related websites, applications, extensions, APIs, documentation and updates, the "Software"). Each product is licensed and billed separately. Our services are intended for use by licensed healthcare professionals and authorized administrative staff only.
The Software is licensed, not sold. Subject to these terms and to payment of all applicable fees, Cavan Ventures grants you a limited, nonexclusive, nontransferable, nonsublicensable, revocable license, during your active trial or paid subscription term only, to access and use the specific product or products and plan you have subscribed to, solely for your own internal business operations and within the user, seat and facility limits of your plan. A subscription to one product grants no rights to the other. No other license or right is granted, whether by implication, estoppel or otherwise, and all rights not expressly granted in these terms are reserved by Cavan Ventures.
Cavan Ventures, LLC is and will remain the sole and exclusive owner of all right, title and interest in and to the Criteria Analyzer, CriteriaIQ RCM and the rest of the Software, including all source code and object code, AI prompts, prompt chains and model configurations, algorithms, scoring logic, workflows, database structures, user interfaces, designs, documentation, templates, and all copyrights, trade secrets, trademarks, patent rights and other intellectual property rights in them. This includes every update, enhancement, modification, customization and derivative work of the Software, whoever requested, suggested, funded or helped test it, unless a separate written agreement signed by an authorized officer of Cavan Ventures expressly states otherwise. Paying for, using, configuring or providing feedback on the Software does not give you or any other person or business any ownership interest in it. No employment, consulting, contractor, partnership, investment, reseller, white label or other relationship between you and Cavan Ventures, LLC or any of its members or personnel transfers or grants any ownership of or rights in the Software, except through a written assignment or license signed by an authorized officer of Cavan Ventures that expressly names the Software.
CriteriaIQ, Criteria Analyzer, CriteriaIQ RCM and their logos are trademarks of Cavan Ventures, LLC. You may not use them, or any confusingly similar name or logo, without our prior written permission. If you subscribe to a White Label plan, you may display your own branding within the platform as your plan allows, but the underlying Software remains the exclusive property of Cavan Ventures and is licensed to you under these terms.
You may not, and may not allow or help anyone else to: (a) copy, modify, translate, adapt or create derivative works of the Software; (b) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, AI prompts, models, algorithms or underlying structure of the Software, except to the limited extent applicable law expressly permits despite this restriction; (c) sell, resell, rent, lease, lend, sublicense, distribute or otherwise make the Software available to any third party, or use it to provide services to third parties, except as your White Label plan expressly permits; (d) share login credentials, or allow access by more users, seats or facilities than your plan includes; (e) access or use the Software to build, train, design or assist a competing product or service, or to copy its features, functions, workflows or appearance; (f) use scrapers, bots or other automated means to extract content, outputs, prompts or data from the Software, other than export features we provide; (g) use the Software or its outputs to train or improve any other AI model or software product; (h) remove, alter or obscure any copyright, trademark or other proprietary notice; or (i) access any product, plan or feature you have not subscribed to.
You and your organization keep all rights to the data you enter into the Software, including any Protected Health Information. You grant Cavan Ventures a limited license to host, process and transmit that data only as needed to provide the services to you, as described in our Privacy Policy and Business Associate Agreement. Your ownership of your data does not give you any rights in the Software itself.
If you or your users send us suggestions, ideas, feature requests or other feedback about the Software, you grant Cavan Ventures a perpetual, irrevocable, worldwide, royalty free right to use, change and incorporate that feedback for any purpose without any obligation or payment to you. Any feature or improvement built from feedback is owned entirely by Cavan Ventures as part of the Software.
The nonpublic parts of the Software, including its AI prompts, scoring logic, workflows, unreleased features, documentation, pricing offered to you and any other nonpublic business or technical information we share with you, are confidential information and trade secrets of Cavan Ventures. You will use that information only to use the Software under these terms, will protect it with at least reasonable care, and will not disclose it to anyone outside your organization. This obligation continues after your subscription ends.
If you use CriteriaIQ to process Protected Health Information, you must execute a Business Associate Agreement with Cavan Ventures, LLC before processing real patient data. Our BAA is available at checkout and at criteriaiq.com/baa-request. You are responsible for ensuring your use of CriteriaIQ complies with all applicable laws including HIPAA.
CriteriaIQ is a clinical decision support tool. All analysis outputs must be reviewed by a licensed clinician before submission to any payer or use in any clinical decision. CriteriaIQ does not replace clinical judgment. Cavan Ventures, LLC is not responsible for clinical decisions made based on platform outputs.
CriteriaIQ is offered on a subscription basis. You agree to pay all fees associated with your selected plan. Subscriptions renew automatically unless cancelled. Refunds are not provided for partial subscription periods. All fees are exclusive of applicable taxes.
You may not use CriteriaIQ to: process data for patients not under your care, attempt to circumvent security measures, reverse engineer the platform, or use outputs in ways that violate applicable law. Violation of these terms may result in immediate termination of your account.
Your license lasts only while your trial or subscription for that product is active. It ends automatically when your subscription is cancelled, expires or is not paid, and we may suspend or end it immediately if you breach these terms. When your license ends, you must stop all use of that product. The treatment of your data after termination is governed by our Business Associate Agreement and Privacy Policy. The sections titled Ownership and Intellectual Property, Trademarks, Restrictions, Feedback, Confidentiality, Enforcement, Limitation of Liability and Governing Law survive the end of your subscription.
Unauthorized copying, use or disclosure of the Software would cause Cavan Ventures irreparable harm that money damages alone could not fully remedy. In addition to any other remedies available, Cavan Ventures may seek an injunction or other equitable relief in any court of competent jurisdiction to stop or prevent any breach of the License Grant, Ownership and Intellectual Property, Trademarks, Restrictions or Confidentiality sections, without having to post a bond. If Cavan Ventures prevails in any action to enforce those sections, it is entitled to recover its reasonable attorneys' fees and costs.
To the maximum extent permitted by law, Cavan Ventures, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of CriteriaIQ. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.
These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Broward County, Florida.
We may update these terms from time to time. Each update will show a new date and version number at the top of this page, and we will notify account owners by email of material changes. Continued use of the Software after an update takes effect means you accept the updated terms.
For terms questions: support@criteriaiq.com
Cavan Ventures, LLC · Deerfield Beach, Florida